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General Privacy Policy

This privacy policy explains how AJ Access Platforms Limited collects, uses, stores and protects personal information.

For the purposes of GDPR and the Data Protection Act 1988, the data controller in relation to the information you supply is AJ Access Platforms Limited, whose registered office is:

AJ Access Platforms Limited

Pope Street

Normanton

West Yorkshire

WF6 2TA

This policy applies to the websites accessplatforms.com, accessplatforms.eu and webuyanyaccessplatform.com, and to personal information collected through our websites, email, telephone, face-to-face meetings, enquiries, quotations, purchases, supplier relationships and marketing communications.

If you have any questions about this policy or how we use your personal information, please contact:

Email: gdpr@accessplatforms.com

1. Why we collect personal information

We collect personal information so that we can operate our business, respond to enquiries, provide quotations, manage customer and supplier relationships, process transactions, improve our services and communicate with you where appropriate. We are committed to protecting your personal information and will not sell your personal data to third parties.

2. What personal information we collect

Depending on how you interact with us, we may collect:

  • Name
  • Company name
  • Job title
  • Business address
  • Email address
  • Telephone number
  • Mobile number
  • Enquiry details
  • Quotation, purchase or sales information
  • Supplier and payment details, where relevant
  • Website usage information
  • Marketing preferences
  • Email and campaign engagement information
  • Device, browser and cookie information

We only collect personal information that is necessary for our business purposes, legal obligations or customer communications

3. How we use your personal information

We may use your personal information to:

  • Respond to enquiries
  • Provide quotations
  • Process equipment purchases or sales
  • Manage customer and supplier accounts
  • Provide customer support
  • Process invoices and payments
  • Maintain accurate business records
  • Improve our websites, products and services
  • Send service-related communications
  • Send marketing communications where permitted by law
  • Measure and improve marketing activity
  • Comply with legal, tax, accounting or regulatory obligations
  • Protect our business, systems and customers

4. Our lawful basis for using your information

We process personal information under one or more of the following lawful bases:

Contract — where processing is needed to provide quotations, process orders, manage purchases, sales or supplier relationships.

Legal obligation — where processing is required to comply with legal, tax, accounting or regulatory requirements.

Legitimate interests — where processing is necessary for our business interests, such as responding to enquiries, managing customer relationships, improving services, keeping records and sending relevant business communications.

Consent — where required by law, such as for certain marketing communications or non-essential cookies.

You can withdraw consent at any time where we rely on consent.

5. Marketing communications

We may send you relevant business communications about our products, services, equipment, offers or company updates where permitted by law.

You can opt out of marketing communications at any time by:

Opting out of marketing does not stop us from sending important service, transactional or legal communications.

6. Use of MoEngage and similar platforms

AJ Access Platforms Limited may use customer engagement and marketing technology platforms, including MoEngage, to help manage communications, understand website activity, improve customer experience and send more relevant messages. Where these platforms are used, they may process limited personal information on our behalf, such as:

  • Website activity
  • Form submissions
  • Email opens and clicks
  • Campaign engagement
  • Communication preferences
  • Device, browser or cookie information

AJ Access Platforms Limited remains responsible for how your personal information is used. Service providers such as MoEngage are required to process personal information only in accordance with our instructions and applicable data protection requirements.

7. Cookies and website tracking

Our websites may use cookies and similar technologies to make the websites work, improve performance, understand how visitors use the site and support relevant communications. Some cookies are essential. Others, such as analytics or marketing cookies, may require your consent. You can manage cookies through your browser settings or through any cookie preference tool available on our website.

Consent to the use of cookies.

For our website to function properly we use cookies. To obtain your valid consent for the use and storage of cookies in the browser you use to access our website and to properly document this we use a consent management platform: CookieFirst. This technology is provided by Digital Data Solutions BV, Plantage Middenlaan 42a, 1018 DH, Amsterdam, The Netherlands. Website: https://cookiefirst.com referred to as CookieFirst.

When you access our website, a connection is established with CookieFirst’s server to give us the possibility to obtain valid consent from you to the use of certain cookies. CookieFirst then stores a cookie in your browser in order to be able to activate only those cookies to which you have consented and to properly document this. The data processed is stored until the predefined storage period expires or you request to delete the data. Certain mandatory legal storage periods may apply notwithstanding the aforementioned.

CookieFirst is used to obtain the legally required consent for the use of cookies. The legal basis for this is article 6(1)(c) of the General Data Protection Regulation (GDPR).

Data processing agreement

We have concluded a data processing agreement with CookieFirst. This is a contract required by data protection law, which ensures that data of our website visitors is only processed in accordance with our instructions and in compliance with the GDPR.

Server log files

Our website and CookieFirst automatically collect and store information in so-called server log files, which your browser automatically transmits to us. The following data is collected:

  • Your consent status or the withdrawal of consent
  • Your anonymised IP address
  • Information about your Browser
  • Information about your Device
  • The date and time you have visited our website
  • The webpage url where you saved or updated your consent preferences
  • The approximate location of the user that saved their consent preference
  • A universally unique identifier (UUID) of the website visitor that clicked the cookie banner

8. Sharing personal information

We do not sell your personal information. We may share personal information with trusted third parties where necessary to operate our business, provide services, manage communications or comply with legal obligations. This may include:

  • IT and website service providers
  • CRM and marketing platforms
  • Customer engagement platforms, including MoEngage
  • Payment or finance providers
  • Delivery or logistics providers
  • Professional advisers
  • Regulators, legal authorities or tax authorities where required
  • Training, certification or accreditation bodies where relevant

We require third-party service providers to protect personal information and only use it for the purpose for which it was provided.

9. International transfers

Some service providers may process personal information outside the United Kingdom or European Economic Area. Where this happens, we will take appropriate steps to protect your personal information in line with applicable data protection laws. This may include contractual safeguards or other legally recognised transfer mechanisms.

10. How we keep your information safe

We use appropriate technical and organisational measures to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure. Access to personal information is limited to employees, contractors and service providers who have a genuine business need to access it. Where required by law, we will notify you and the relevant regulator of any personal data breach.

11. How long we keep your information

We keep personal information only for as long as necessary for the purposes for which it was collected. This may include keeping information to:

  • Manage customer or supplier relationships
  • Provide products or services
  • Maintain business records
  • Meet legal, tax, accounting or regulatory requirements
  • Resolve disputes
  • Respect marketing opt-outs

When personal information is no longer needed, we will securely delete, anonymise or archive it.

12. Your rights

You have rights in relation to your personal information. These may include the right to:

  • Request a copy of your personal information
  • Ask us to correct inaccurate information
  • Ask us to delete your information
  • Ask us to restrict how we use your information
  • Object to certain uses of your information
  • Object to direct marketing
  • Withdraw consent where processing is based on consent
  • Complain to the Information Commissioner's Office

To exercise your rights, please contact: gdpr@accessplatforms.com We may need to verify your identity before responding to your request.

13. How to complain

If you are unhappy with how we use your personal information, please contact us first so we can try to resolve your concern. AJ Access Platforms Limited Pope Street Normanton West Yorkshire WF6 2TA Email: gdpr@accessplatforms.com You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator.

14. Changes to this policy

We may update this privacy policy from time to time to reflect changes in law, technology, our business or how we use personal information. The latest version will be available on our website.

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